Even if your personal reinvention is less drastic, we think there are lessons from her experience that apply.

It is becoming increasingly clear that retail reinvention isn't a simple battle to the death between bricks and clicks.

Retail reinvention is not a simple process, and it's also not happening on what used to be called "Internet time".

The rise of the mobile phone has recently added a new level of complexity to the process of retail reinvention.